![]() This comes in various forms.Ī new disturbing trend among fraudsters is illegally obtaining a cardholder’s personal information and using that to call Direct Express to obtain account information. ![]() The Direct Express debit card is increasingly being targeted by fraudsters. Others have tried multiple times to speak to a representative within a given week or month and still had no luck reaching a customer service representative.Įvery other problem associated with the Direct Express debit card is made worse by the fact that it is very difficult to speak to a customer service representative. In some cases, customers who are on hold for a period of time and then suddenly had their call drop. Some cardholders have even reported waiting on hold for up to 2 hours and then eventually giving up. When you contact customer service, the hold times to speak with someone can be very long. The biggest complaint about the Direct Express card is how hard it is to speak to a live customer service representative. Here are the top reasons why cardholders call Direct Express customer service, based on complaints we have gathered from the BBB, Consumer Affairs and other sources. If you do not have time to wait on hold, you may have to try calling at different times of the day to see if you are able to talk to a representative sooner. Other callers have reported longer hold times. If your card has been lost, stolen or damaged, press 4Īfter the system goes through the above message three or four times, you will be transferred automatically to a customer service representative.To find out the status of your previously ordered card.To access your card account information using your Social Security number, press 2.We are sorry, we did not receive your selection – Please try again, your 16 digit card number is in front of your card, To re-enter your card number, press 1.Wait while the auto-attendant goes through the messages below a few times, then you will be transferred automatically to a customer service representative: If you do not have your Direct Express card number or Social Security number, here is what you need to do to talk to a live person: If you do not have your Direct Express card with you, then (Press 2) to access your account using your Social Security number. You may be put on a brief hold if all agents are currently assisting other customers when you call. Step 4Īfter entering your card number, a Direct Express customer service agent will answer your call shortly. If you have your Direct Express card with you, then enter your 16-digit debit card number. We have detailed the steps for you below: How to talk to a live person at Direct Express Step 1Ĭall Direct Express Customer Service toll-free at 1-88 (available 24/7) Step 2įor English, (press 1), for Spanish (Press 2), for all other languages (press 3) ![]() ![]() We are now going to walk you through the process of how to speak with a live customer service agent. Now that you’ve determined if a Direct Express customer service representative is able to provide help with the issue you’re experiencing or answer the question you have, let’s go to the next step. Get updates on why the website and Mobile app are down.Help using the Direct Express Mobile App.Provide an update on disputed transactions or an investigation.Set up a travel alert with using your Direct Express card abroad.Help with using your Direct Express card abroad.Unlock your Direct Express online account.Help to log in to your Direct Express online account.Help with completing Direct Express dispute resolution paperwork.Help setting up online bill pay or to make payments online.Help with undeposited benefits payments.Report unauthorized transactions on your card.What to do about an expired card or soon to expire card.Help setting up online access to your Direct Express account.Issue and activate a Direct Express replacement card.Deactivate a lost or stolen Direct Express card.Help if you are unable to use your card or access the money in your account.Check the status of a new Direct Express card that was mailed to you.Here are the top 20 issues a live customer service representative at Direct Express can help you with: ![]() If you are trying to speak to a live customer service representative at Direct Express, it is important to first determine if they can help you resolve the issue you are experiencing. We will walk you through the process of getting in touch with a live customer service representative below. To speak to a live person at Direct Express customer service, there are a few steps you have to follow. How do I contact a live person at Direct Express? ![]()
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